Shipping policy

Shipping Policy

Shipping Destinations

We ship from Japan to Australia. We take great care in packaging our premium Nara matcha to ensure it arrives in excellent condition.

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Order Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

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Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

- Standard Shipping: 8–14 business days after dispatch

Please note: Delivery times are estimates only and may vary due to carrier delays or other factors outside our control.

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Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking details once your order has been dispatched. Tracking information will become active within 24 hours.

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Customs, Duties and Taxes

As we ship internationally from Japan to Australia, customs duties and import taxes may apply upon arrival. Any such charges are the responsibility of the recipient.

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Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us at matchamist.au@gmail.com as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Please retain all packaging materials and damaged items for the claims process.

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Contact

Matcha Mist
Email: matchamist.au@gmail.com